Serendipity as engineered randomness

Last year Greg Lindsay wrote a wonderful piece for the New York Times that described how a number of organizations were seeking to ‘engineer serendipity’ - either through modifying their physical workspaces, or by instituting processes that enrich for fortuitous encounters.

Sound familiar? Of course it does! Conceptually this is one of the reasons for Lunch Roulette (in all it’s implementations).

Where am I going with this I hear you grunt? All of the processes/tweaks described are great - and will most certainly enrich the number of ‘random’ interactions, and by extension serendipitous ones - but it’s important to note that the sought after serendipity is a second order effect.

What do I mean by this?

One of my favourite definitions of serendipity is the following: “the occurrence and development of events by chance in a happy or beneficial way”. Serendipity is a second order effect (the ‘development’ here is key) because, it’s not enough to just be a participant in a random act, you have to be aware, or made aware, of the act - and be able to contextualize the act in a new and somewhat unexpected way. This is even evident in the roots of the word. The Three Princes of Serendip were latter day Holmesian observers, “always making discoveries, by accidents and sagacity, of things they were not in quest of.”

This observation is important, I think, for a couple of reasons.

For organizations to engage in this, it has to be beyond "engineered randomness’. There has to be a component devoted to increasing, and maintaining, individual awareness and mindfulness. Only when you’re truly aware of your surroundings can you really make any serious progress in an unexpected direction.

Secondly, assuming a heightened level of awareness and subsequent translation of random acts into serendipitous ones, the organization has to have in place a measurement scheme to associate the ultimate outcome to the conditions that contained the act in the first place. Without this, it might be akin to random, engineered randomness and really, who wants that?

How then to instantiate such a measurement scheme I hear you curse? Good question. At the moment I am not sure, but maybe I’ll have some thoughts in time for next weeks thrilling installment.

Thanks for listening,

DT

 
2
Kudos
 
2
Kudos

Now read this

Employee Engagement: Black Holes and Time Warps

Just to come clean, I actually don’t have anything to say about time warps. So, if you’re one of my three readers who happened to want to learn about the theoretical conditions necessary for such a thing - you are out of luck. I’d... Continue →